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Netiquette: the company business environment in times of a pandemic

Title: 


Netiquette: the company business environment in times of a pandemic


Authors: 


Khymych, Iryna
Tymoshyk, Nataliia
Vynnyk, Tetiana
Podvirna, Tetiana


Affiliation: 


Ternopil Ivan Puluj National Technical University, 56 Ruska str., Ternopil, 46001, Ukraine


Bibliographic description (International): 


Khymych, I., Tymoshyk, N., Vynnyk, T. & Podvirna, T. (2021) Netyket: biznes-seredovyshche kompanii v umovakh pandemii [Netiquette: the company business environment in times of a pandemic]. Sotsialno-ekonomichni problemy i derzhava [Socio-Economic Problems and the State] (electronic journal), Vol. 25, no. 2, pp. 345-354. Available at: http://sepd.tntu.edu.ua/images/stories/pdf/2021/21kihvup.pdf


Journal/Collection: 


Socio-Economic Problems and the State


Issue: 


2(25)


Issue Date: 


Nov-2021


Submitted date: 


Oct-2021


Date of entry: 


21-Sep-2022


Publisher: 


Ternopil Ivan Puluj National Technical University


Country (code): 


UA


Place of the edition/event: 


Ternopil


ORCID Id: 


http://orcid.org/0000-0002-2728-2007
http://orcid.org/0000-0003-2089-0648
http://orcid.org/0000-0002-8390-3613
http://orcid.org/0000-0001-9878-762X


DOI:


UDC: 


https://doi.org/10.33108/sepd2022.02.345


331
338


JEL: 


M00
M14


Keywords: 


netiquette
corporate culture
business culture
business environment
virtual communication
communication process
pandemic


Number of pages: 


10


Page range: 


345-354


Start page: 


345


End page: 


354


Abstract: 


This article presents the concept features of «netiquette». The concept is not new: «netiquette» has been defined and proved in the world in the mid-80s of the twentieth century based on the word’s «network» and «etiquette». However, the existence of a pandemic world, «forced» the business to start to work in a fully different way: in a meaning, «virtually». Under these conditions, netiquette becomes a required attribute of the overall corporate culture of companies: it is used as the necessary communication process element in virtual business communication channels between employees. The concept of «netiquette» has been defined: configured and developed in connection with global computerization in the world; provides new opportunities for new time challenges; reflects the behavior business culture in a virtual business environment; takes into account certain traditional ethical and cultural principles and rules of communication in general aspects. Netiquette is a new element of the general communication business culture and a component of the corporate culture of the company: virtual business culture. The main elements of the netiquette of the virtual business environment of the company are literacy, efficiency, clarity, conciseness, accuracy, rules, traditions, customs, business communication psychology. These elements are interconnected and complementary. The categories of netiquette are described: psychological, emotional, technical, administrative. Ten basic rules of netiquette for virtual business communication are presented and described. These rules are based on the information from the book «Netiquette» (Virginia Shea, 1994). These rules primarily concerned the average user behavior in a virtual environment. Due to the constant global development of the business environment, these rules have found their undeniable relevance in the virtual business communication context. Currently, many business tasks are best, easiest, most convenient, and fastest to perform via the Internet. Therefore, these rules should be transformed into a set of netiquette rules for business communication in a virtual business environment: the company’s netiquette code. It is determined that netiquette is an important factor for the development and operation of the business in general: the level of its application depends on future results. The pandemic not only contributed to the development of online activities but as a definite identifier, reflected the general and common state of the corporate culture of companies.


URI: 


http://elartu.tntu.edu.ua/handle/lib/38781


ISSN: 


2223-3822


Copyright owner: 


Scientific Journal "Socio-Economic Problems and the State"


URL for reference material: 


http://sepd.tntu.edu.ua/images/stories/pdf/2021/21kihvup.pdf
https://economyandsociety.in.ua/index.php/journal/article/view/125/120
https://pedpsy.duan.edu.ua/images/PDF/2016/2/13.pdf
http://journals-lute.lviv.ua/index.php/visnyk-econom/article/view/749/712
http://int-comm-culture.blogspot.com/p/blog-page_4.html
https://it-allhemi.blogspot.com/2015/04/blog-post_5.html?fbclid=IwAR3HFgJzbxuHJZZ8dkilPdHljF9VIQg8bXMf7tQKHI9aU-gzhnilGUS67dE
http://www.albion.com/netiquette/book/index.html


References (International): 


1. Kasych Alla & Khiznyak Svitlana (2020). Suchasne traktuvannia kontseptsii orhanizatsiinoi kultury pidpryiemstva [Modern interpretation of the concept of organizational culture enterprise]. Ekonomika ta suspilstvo [Economy and Society]. Vol. 22. Available at: https://economyandsociety.in.ua/index.php/journal/article/view/125/120 (accessed 20 September 2021) (in Ukrainian)
2. Kozynetc I. I. (2016). Osoblyvosti virtualnoho spilkuvannia [Features of virtual communication]. Visnyk Dnipropetrovskoho universytetu imeni Alfreda Nobelia [Bulletin of Alfred Nobel University]. Vol. 2 (12). P. 71-75. Available at: https://pedpsy.duan.edu.ua/images/PDF/2016/2/13.pdf (accessed 20 September 2021) (in Ukrainian)

https://doi.org/10.32342/2522-4115-2016-0-12-71-75

3. Kolyanko O. V. (2021). Struktura korporatyvnoi kultury orhanizatsii [Structure of corporate culture of an organization]. Visnyk Lvivskoho torhovelno-ekonomichnoho universytetu [Herald of Lviv University]. Vol. 62. P. 81-85. Available at: http://journals-lute.lviv.ua/index.php/visnyk-econom/article/view/749/712 (accessed 22 September 2021) (in Ukrainian)

https://doi.org/10.36477/2522-1205-2021-62-11

4. Kultura spilkuvannia u merezhi (2018) [Network communication culture]. Available at: http://int-comm-culture.blogspot.com/p/blog-page_4.html (accessed 3 October 2021) (in Ukrainian)
5. Netyket. Etyket internetu (2015) [Netiquette. Internet etiquette]. Available at: https://it-allhemi.blogspot.com/2015/04/blog-post_5.html?fbclid=IwAR3HFgJzbxuHJZZ8dkilPdHljF9VIQg8bXMf7tQKHI9aU-gzhnilGUS67dE (accessed 3 October 2021) (in Ukrainian)
6. Virginia Shea (1994). Netiquette. Available at: http://www.albion.com/netiquette/book/index.html (accessed 21 September 2021) (in English)


Content type: 


Article


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Scientific Journal "Socio-Economic Problems and the State" Vol 2(25)

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