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Theoretical and legal bases of providing public electronic services

Title: 


Theoretical and legal bases of providing public electronic services


Authors: 


Kuzhda, Tetiana
Lutsykiv, Ivanna
Hevko, Volodymyr


Affiliation: 


Ternopil Ivan Puluj National Technical University, 56 Ruska Str., Ternopil, 46001, Ukraine
Verkhovna Rada of Ukraine, 54 Hrushevskoho str., 01008, Kyiv, Ukraine


Bibliographic description (International): 


Kuzhda, T., Lutsykiv, I. & Hevko, V. (2021) Teoretychni ta pravovi zasady orhanizatsii nadannia publichnykh elektronnykh posluh [Theoretical and legal bases of providing public electronic services]. Sotsialno-ekonomichni problemy i derzhava [Socio-Economic Problems and the State] (electronic journal), Vol. 25, no. 2, pp. 374-384. Available at: http://sepd.tntu.edu.ua/images/stories/pdf/2021/21ktipep.pdf


Journal/Collection: 


Socio-Economic Problems and the State


Issue: 


2(25)


Issue Date: 


Nov-2021


Submitted date:

 

Oct-2021


Date of entry: 


23-Sep-2022


Publisher: 


Ternopil Ivan Puluj National Technical University


Country (code): 


UA


Place of the edition/event: 


Ternopil


ORCID Id: 


https://orcid.org/0000-0002-5962-0795
https://orcid.org/0000-0003-1307-3391
https://orcid.org/0000-0003-2716-8113


DOI:


UDC: 


https://doi.org/10.33108/sepd2022.02.374


35.07


JEL: 


H10


Keywords: 


electronic public services
public authorities
information and telecommunication infrastructure
applicant
digitalization
a comprehensive indicator of the access level to electronic public services


Number of pages: 


11


Page range: 


374-384


Start page: 


374


End page: 


384


Abstract: 


Given the existing problems in developing the electronic public services in Ukraine, we have conducted an analysis of regulatory and legal bases. From a theoretical point of view, the author’s definition of electronic public service has been offered. In our opinion, the electronic public services are the set of public services (administrative, social, technical, state, municipal, etc.) that can be provided / received electronically by means of information and communication technologies. From the legal point of view, it was established that the adopted legislative initiatives are the one of the most important steps towards simplification and digitalization of public services, as the legislation regulates the procedure of providing public electronic services and defines the features of the provided public electronic services registration. The article presents the main features of electronic public services and supplements the existing classification (by content, by scope, by subject, by consumers, by place of receiving) by a number of classification features, namely: by receiving form of electronic public service, by payment type for the provision of electronic public service and by the form of result expression of the electronic public service provision. The Provision on the Unified State Web Portal of Electronic Services and the peculiarities of its use in the provision of electronic administrative services in the country have been considered. As part of our research, it was found that the local governments may create opportunities for the provision of additional electronic administrative services within their competences taking into account the local characteristics and needs. In order to measure an access to the electronic public services, the main criteria and indicators have been identified. This assessment, in our opinion, should be carried out by the level of content of the power authority official website, the level of implementation and use of the electronic document management system and the level of use of electronic participation and interaction tools between the public authority and other entities. The formula for determining a comprehensive indicator of the level of access to public services in electronic form has been presented. This indicator will serve as a guide for improving the service provider activity towards digitalization. Based on the research, the article highlights the key benefits for the applicants of public services in electronic format and the main benefits of electronic public services implementation for the service provider.


URI: 


http://elartu.tntu.edu.ua/handle/lib/38794


ISSN: 


2223-3822


Copyright owner: 


Scientific Journal "Socio-Economic Problems and the State"


URL for reference material: 


http://sepd.tntu.edu.ua/images/stories/pdf/2021/21ktipep.pdf
https://yur-gazeta.com/golovna/elektronni-publichni-poslugi-yaki-zmini-peredbachae-zakonoproekt-do-neshchodavno-priynyatogo-zakonu.html
https://www.ua.undp.org/content/ukraine/uk/home/library/democratic_governance/egov-donetsk.html
https://zakon.rada.gov.ua/laws/show/647/2019#Text
https://zakon.rada.gov.ua/laws/show/1689-20#Text
https://decentralization.gov.ua/uploads/library/file/703/E-skills-Manual.pdf


References (International): 


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https://doi.org/10.32842/2078-3736/2020.2-1.18

8. Pro deiaki zakhody iz zabezpechennia nadannia yakisnykh publichnykh posluh : Ukaz Prezydenta Ukrainy [On some measures aimed at providing quality public services : Decree of the President of Ukraine]. Available at: https://zakon.rada.gov.ua/laws/show/647/2019#Text (accessed 5 September 2021)
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Scientific Journal "Socio-Economic Problems and the State" Vol 2(25)

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